The District of Thunder Bay Social Services Administration Board (the Board) delivers provincially mandated services to 13 communities in Northwestern Ontario. To help clients achieve self-sufficiency, the Board provides assistance to seniors, children, and people with addictions and administers social housing programs. In March 2012, the Board’s ability to help people was greatly enhanced by the opening of a new building in the Thunder Bay central business district. Before the new building came into service, services were delivered from three sub-standard locations, an arrangement that often required clients to travel from one location to another to get help. A feasibility study that examined the possibility of amalgamating the three offices considered three different locations for the new building. The site selected is in the centre of Thunder Bay, adjacent to the city hall and library (Figure 1). Initial resistance by the local community to bringing social services clients into the business district has been dispelled. Instead, it appears that the public and social services clients view a bright, progressive building as a positive influence. In addition, staff absenteeism has decreased. The building is wood post and beam construction with woodframe floors and infill walls. Glulam columns were left exposed. This aesthetically pleasing expression of the structure, combined with wood millwork and doors, provide a bright, positive atmosphere for staff and clients.